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Do you feel like you were promoted or thrown into a role that didn鈥檛 come with a training manual? You鈥檙e not alone.
Luckily this course will help give you the tools to be effective in your role!
Just like in our in-class version, in this course you will learn how to fulfill your role as a supervisor and about your responsibilities under the Ontario law to manage health and safety in the workplace 鈥� while still being productive!
Course topics include:
- powers, responsibilities, and duties as they apply to being a supervisor
- how to build your supervisory and leadership skills
- how to lead a work team
- communication and how to communicate effectively
- different types of harassment and how to address it
- what your role is in safety as a supervisor
- how to develop and motivate work teams
- time management, scheduling, productivity, and client service
- understanding due diligence
- how, when, and what to delegate
- understanding personal limitations
- looking at self-care and why it鈥檚 so important
Practical resources are provided for download in the course.
Learn to be the supervisor you always wish you had when you were starting out!
This is a self-directed course and should take you approximately 4 hours. You can start and stop it at any time. It does not have an expiry date, although we do recommend refreshing it every 3 years as regulations do change
Once you pass your course you can print your certificate.
Section 1: Who is a Supervisor?
What is the actual role of a Supervisor?
Lessons
Section 1 Objectives Who is a Supervisor? General list of Powers and Responsibilities Who is a Supervisor Continued Specific Duties of a Supervisor How does a supervisor affect projects? Essential Skills for a Supervisor Important Qualities of a Supervisor Section 1 Summary Section 1 QuizSection 2: Effective Communication
Effective Communication
Lessons
Section 2 Objectives Listening Feeling Understood Parts of a Message Types of Listening Three types of Listening Active Listening Listening Barriers 5 Listening Barriers 5 Listening Barriers Continued Asking Effective Questions Verbal and Non-Verbal Communication 2 Styles of Communication Tell Assertive Style Tell Assertive – Giving Instructions Ask Assertive Style Non-verbal Communication Non-Verbal Communication Types Non-Verbal Factors Intercultural Communication Do not take 'yes' for an answer How to avoid yes/no answers Summary of Section 2 Section 2 QuizSection 3: Respect in the Workplace
R-E-S-P-E-C-T find out what it means to me
Lessons
Section 3 Objectives What is Respect? Respectful Workplace Did you know? Violations of Respect Recognize Harassment Harassment Sexual Harassment Bullying Violence Impacts of Harassment Addressing an Issue Resolving an Issue Section 3 Summary Section 3 QuizSection 4: Leadership Skills
If you won’t lead why should they follow?
Lessons
Section 4 Objectives Leading the Way Lead and Develop your Team Are you new to the role? Redefine your Relationships Team Growth Good Work Habits Leadership Styles Leadership Styles Continued Influencers to when you would use the different Leadership Styles Leading a Work Team Work Team vs Work Crew Creating a Work Team Environment Motivate your Team Motivating your Team Avoid DEmotivators Mentor your Team Mentorship Ongoing Mentoring Giving Instructions or Directions Orientation Sessions Site Orientation Orientation Checklist Example Tell-Show-Do Ethical Behaviour Conflict Behaviours How to Approach Conflict Behaviours Typical Reactions to Conflict Understand the Situation Being Aware of Personal Challenges Types of Personal Challenges When are Behaviours Unacceptable? Addressing Challenges Section 4 Summary Section 4 QuizSection 5: Planning and Productivity
Safety, Production, Productivity… OH MY!
Lessons
Section 5 Objectives Planning Time Management Time Management Self-Evaluation Organizing your Day Managing Priorities Planning the Work Scheduling the Work Client Service Building Client Relationships Client Concerns Subcontractors Productivity Expectations Factors that Contribute to Productivity Section 5 Summary Section 5 QuizSection 6: Documentation
Section 7: Hazard Assessment and Inspections
When you know better but do it anyway
Lessons
Section 7 Objectives Keeping them safe Prevention Job Hazard Assessment (JHA) or Job Safety Analysis (JSA) Inspections Parts of an Inspection Inspection Form Examples of Bad Sites A Good Site Social Media Section 7 Summary Section 7 QuizSection 8: Delegation
Don鈥檛 try to do it all alone 鈥� delegate!
Lessons
Section 8 objectives Delegating Work Delegating vs Dumping How to Delegate Work Section 8 summary Section 8 QuizSection 9: Corrective Actions, Performance Challenges and Supporting Workers
Being the bad guy doesn鈥檛 mean you have to be an asshole
Lessons
Section 9 Objectives Applying Corrective Action Performance Challenges Performance Issues Principles Supporting vs Managing Progressive Correction Progressive Correction Action Levels Written Warnings Section 9 Summary Section 9 QuizSection 10: Work-Life Balance
It will still be there tomorrow