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香港六和开奖历史记录
Basics of Supervision – Online
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Leading the Way
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Section 1: Who is a Supervisor?
Section 1 Objectives
Who is a Supervisor?
General list of Powers and Responsibilities
Who is a Supervisor Continued
Specific Duties of a Supervisor
How does a supervisor affect projects?
Essential Skills for a Supervisor
Important Qualities of a Supervisor
Section 1 Summary
Section 1 Quiz
10 lessons, 1 quiz
Section 2: Effective Communication
Section 2 Objectives
Listening
Feeling Understood
Parts of a Message
Types of Listening
Three types of Listening
Active Listening
Listening Barriers
5 Listening Barriers
5 Listening Barriers Continued
Asking Effective Questions
Verbal and Non-Verbal Communication
2 Styles of Communication
Tell Assertive Style
Tell Assertive – Giving Instructions
Ask Assertive Style
Non-verbal Communication
Non-Verbal Communication Types
Non-Verbal Factors
Intercultural Communication
Do not take 'yes' for an answer
How to avoid yes/no answers
Summary of Section 2
Section 2 Quiz
24 lessons, 1 quiz
Section 3: Respect in the Workplace
Section 3 Objectives
What is Respect?
Respectful Workplace
Did you know?
Violations of Respect
Recognize Harassment
Harassment
Sexual Harassment
Bullying
Violence
Impacts of Harassment
Addressing an Issue
Resolving an Issue
Section 3 Summary
Section 3 Quiz
15 lessons, 1 quiz
Section 4: Leadership Skills
Section 4 Objectives
Leading the Way
Lead and Develop your Team
Are you new to the role?
Redefine your Relationships
Team Growth
Good Work Habits
Leadership Styles
Leadership Styles Continued
Influencers to when you would use the different Leadership Styles
Leading a Work Team
Work Team vs Work Crew
Creating a Work Team Environment
Motivate your Team
Motivating your Team
Avoid DEmotivators
Mentor your Team
Mentorship
Ongoing Mentoring
Giving Instructions or Directions
Orientation Sessions
Site Orientation
Orientation Checklist Example
Tell-Show-Do
Ethical Behaviour
Conflict Behaviours
How to Approach Conflict Behaviours
Typical Reactions to Conflict
